We are committed to providing you games of the highest quality and take pride in our outstanding customer service and integrity.
ORDERING QUESTIONS.........................................................
Questions BEFORE Ordering
- How Will I Get the Printable Games or Letters I Order?
IT IS VERY EASY! We've added double access to make sure you get them fast!
During the final step of the checkout process, a page will appear confirming your order. This
page will include link to your ordered games.
Then, immediately after your order is completed, you'll receive an email with a link to open your ordered game.
Remember to check junk/spam folders if you don't receive your email as emails
are occasionally delivered there.
- Will my personal information be kept private?
Yes. We do not sell customers' contact information. We are a proud member of the Better
Business Bureau with no filed complaints.
-
Are credit card transactions secure?
Yes. All sensitive information passing over the Internet is encrypted before it is transmitted. We use Thwart SSL (Secure Socket Layer) encryption technology to pass the information to the authorization gateway.
-
How long will I have to print the games?
We guarantee access to your games for 60 days after ordering so please be sure to print them within this time frame.
Please note that we do not provide access links after 60 days. You are purchasing access to the items for a 60 day period.
-
How many pages of each game can I print?
You can print as many as you'd like. If you purchase the printable Bingo cards, you can print as many different cards as you need. There is no limit to the number you print as the site will automatically scramble the boxes each time you create and print a card.
-
Can I pay with a check or FAX?
Yes. We will e-mail you your order when we receive your check or FAXed credit card information. We are in Washington state so a check from the east coast can take about 3-5 days to arrive. To pay by this method, just proceed through the online checkout process and choose your Other Payment Method.
-
Are the answers provided with the games?
Yes.
-
Once I get access to the games, is it easy to print them out?
Yes. It's as simple as clicking on the provided link to go to the game web page, then going to File, Print.
-
I'm getting an error about Cookies when I try to order.
If your browser is not setup to use cookies, just go to Tools, Internet Options, Privacy tab, and move the slider down a notch. This usually takes care of the problem.
-
I'm unable to add items to my cart.
Closing and reopening your browser (Netscape or Internet Explorer) usually resolves this, or see the item above regarding Cookies.
-
Contact Us Before Purchasing
email Us
Questions About Accessing Your Order
- I need access to my items.
The final checkout web page provided links for you to immediately access your items
Your e-mail confirmation also has the access links in it. E-mails are sent out automatically and immediately after purchase.
If you did not get an e-mail, it is likely you entered an invalid address on the order form or it ended up in your spam folder.
If you still need the access links and it is within 60 days of ordering, you can do one of two things:
- E-mail us your full name and we'll e-mail you the links, usually within hours.
- If you need them FAST, you can re-order to get immediate access and then e-mail us asking us to void the second order.
- When I click on the links in my e-mail I get a "Page cannot be found" error.
Your access period may have ended. You might also want to try clicking REFRESH to see if that resolves the problem. Contact us for further help.
- I paid online with a credit card but my e-mail confirmation is missing the access links.
If you chose to pay by check, we will send the links once we receive your check.
Questions about printing games
- The game does not fit on one printed page.
Some printers may require you to adjust the margins. You may need to go to File, Page Setup and reduce the margin settings in order to keep the game on one printed page. Location of printer settings vary depending on browser and version.
Other printing issues.
Since the games are on standard web pages designed to print onto letter size paper, few people have any trouble printing at all. If you have read all the tips on your game page and need further assistance, please e-mail us.
PLEASE READ BELOW BEFORE CONTACTING US
When emailing us with questions about your order, please include your name, date of purchase and order number.
DO YOU NEED YOUR LINKS?
If you need to access your items, the links are in your confirmation email if you paid with a credit card. This was sent automatically when you completed your order. If you did not receive the email, it is usually because an invalid email was entered on the customer form, it went into your junk mail folder, or your ISP blocked it.
Yahoo, AOL, Hotmail, sbcGlobal Users: Be sure to check your Bulk Mail or other Junk Mail folders for the confirmation email.
Email Us: I have read the info above.
GamesAndLetters, Inc.
PO Box 719
Lakebay, WA 98349
...................................................................................................................
Helpful Information
Sharing Customer's Information
We DO NOT sell customers' contact information to any other party for any reason.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our site is secured with Thawte.
Order Cancellation Our printable items are delivered automatically and immediately at the end of the checkout process so orders cannot be cancelled. Our shipped items are usually mailed within 24 hours so please let us know right away if you would like to cancel an order for any shipped items.
Customer Satisfaction
We take pride in offering prompt, fair, professional and courteous customer service. Please contact us if you are dissatisfied for any reason. We offer a 30 day money back guarantee on our printable items. Orders for personalized shipped items must be cancelled on the day of purchase.
Accessing Your Order
You are welcome to save the items to your computer but we ask that you do this within the first 60 days of purchase. We do not provide support to re-access your items after 60 days so be sure to follow instructions carefully.
...................................................................................................................
About Us
We are committed to providing printable games of the highest quality and take pride in our outstanding customer service and integrity.
Games & Letters to Print, Inc. has been providing high quality printable games since the year 2000 when we first developed our printable baby shower games. We are the creators of the original party games to print and supply a variety of printable products such as business letters and more. We continuously expand our product lines and welcome feedback from visitors to help us develop new and creative products. We take pride in providing top notch customer service and products that can be printed quickly and easily for the person living in today's fast paced and hectic world.
Our product line includes printable baby shower games, shipped baby shower games, printable bridal shower games, shipped bridal shower games, baby shower bingo, bridal shower bingo, gift bingo, printable Christmas party games, Valentine's Day games, Easter games , printable Halloween games, printable St. Patrick's Day games, kids birthday party games, baby shower invitations, bridal shower invitations, sample resumes , sample cover letters , letters of resignation , sample letters of recommendation , sample thank you letters, science games, New Year's Eve games and much more!
The founder of Games to Print, Inc. started her career as a science and computer teacher. She taught in both the U.S. public schools and at a renown International School in Europe. She was recognized as a Washington State Regional Science Teacher of the Year. She has also worked as a computer programmer for a software development firm.
A few years ago she decided to put her computer and people skills to use in a new venture. She now owns and operates her own web development firm along with Games & Letters to Print, Inc. as well as another educational corporation. Her teaching background provides her with the skills needed to offer superior customer service to her customers. While her computer skills are essential, she believes it is truly the personal and prompt service that makes a business successful. The customer support team, designers, and support staff are dedicated to providing high quality products and offering outstanding customer service in all aspects of the business.
We stand by our commitment to quality and want to hear from you if you are not fully satisfied with our high quality games or service.
